Shipping

Pairsmith hosts great deals, with special pricing available only in a pair. Read the below to understand how shipments work and what to expect if you process a return.

Once you place your order on Pairsmith, each brand will ship your product directly.

Orders placed on Pairsmith ship within the United States. Unfortunately, we are not able to ship internationally, or to APO/FPO and US territories at this time.

Orders are shipped by brands within two business days. Brands are currently offering standard shipping through Pairsmith, using their selected carriers. When your order departs, each brand will email you a shipping confirmation. Express shipping is not yet available.

Returns and exchanges

Need a return or exchange? No problem. Our brands are ready to help. 

If you choose to return an item that breaks a bundle, don’t worry - you’ll still get a deal. Pairsmith will recalculate the cost of your bundle so that you’ll still save 10% off retail for the item(s) you keep.

- If the price you paid for the bundle is more than the recalculated price, we’ll issue a refund.

- If what you paid for the bundle is less than the recalculated price, no refund is issued -- and you end up with a better deal.

Returns and exchanges are free, with labels provided by participating brands. If you want to return only some of the items in your order, there is a partial refund applied. See the previous question for more information.

To initiate a return or exchange, please contact each brand directly at:

Stuart and Lau: support@stuartandlau.com

DSTLD:  hello@dstld.la 

Satchel & Page: info@satchel-page.com 

Enemy: support@enemy.com  

Stryx: support@stryx.com 

Huron: help@usehuron.com 

Supply: help@supply.co

Returns for refund are accepted within 30 days of the purchase date. Exchanges are accepted within 90 days of the purchase date, and are eligible for different color or sizes, only for the same product purchased on Pairsmith. 

Oh no! Unfortunately, Pairsmith is unable to offer a pairing once a sale ends. Here’s the good news - you can stay in touch by signing up for our email list, where we always draw one winner to receive a complementary pairing of our next sale.

Additional Questions?

For more detail, email connect@pairsmith.com, anytime.